Our Policies

Covid

~ To ensure the safety of all, and to follow spatial distancing, there will only be one family in the pool area at a time.

~ Masks must be worn as you enter the facility.

~All touchable surfaces are wiped off in-between clients.

Registration

~ Upon initial contact a soft hold will be placed on your requested day and time slot.  This soft hold will be held for 10 days.  

~ A non-refundable deposit of $85.00 will secure your time spot for the session.   Each session you wish to enroll in requires a new deposit.  

~ The remaining session balance is due in full on or before the first day of each session.

Withdrawals/Refund

~ Withdrawals from class less than one week before the session starting date, or at any point after the session has begun, will not be eligible for any type of refund.

Hair

~ Hair that is shoulder length or longer, or that hangs in the face, must be clipped back from the face securely and put into pony or pigtails.

~ Bangs should be trimmed out of the eyes or put up in a ponytail.

~ No bobby pins

Potty Training

~ Students who have not been potty trained for at least 6 months by the start of the session, or who are potty trained but under 4 years of age, are required to wear approved reusable swim diapers.

~ Swim diapers need to fit snug to contain any accidents – for the safety of the water and patrons.

Absence & Make Ups

~ If your child wakes up sick on or before a swim day, Swim with Gale will makeup that class.

~ Please notify the office by email, (swimwithgale@gmail.com) that your child is ill before 9:00AM so the necessary arrangements can be made for the daily schedule.

~ You may also call the office, 818-889-0865 and leave a voicemail if the child comes home from school sick. 

~ One must be fever and symptom free for 24 hours before returning.

~ If you decide just to go somewhere for the day, or just do not show on a scheduled lesson day then that class will not be made up.

~ For travel purposes, we offer two options for missed classes due to a pre-planned vacation
+ either be rescheduled as a make-up
+ receive a prorated fee for the classes you will miss.

~ You must let the office know your scheduled vacation plans when you register.

~ Last minute vacation days result in a missed class, that is not made up.

~ Classes are held rain or shine.

~ No show and no notification will not be eligible for a make-up class or a refund.

~ Once a make-up class is scheduled, it cannot be rescheduled or made up if missed.

~ We understand that due to uncontrollable circumstances you may miss a class. We will make every effort to work with you to reschedule that lesson, but make-ups are NOT GUARANTEED.

Sunscreen

~ If you choose to put sunscreen on, then please do so an hour and a half prior to swimming.  

~ Sunscreen needs time to be absorbed to protect the skin rather than immediately washing off in the pool.  If you forget to apply it early, then please do not apply it in the car on the way in.  It will simply wash off and will not benefit the skin at all.  A small dosage of “vitamin D” is always a good thing, we are only in the sun for a few minutes.